The doctor seemed knowledgeable - from the few minutes I spent with her. I made an appointment for COVID-19 testing for 12:00 PM. There did not seem to be a significant number of people in the waiting room (where seats were limited) or in the parking lot. However, I waited over an hour in my car to be contacted to come inside and get a swab taken.
I parked in the designated "COVID testing curbside" area (per text instructions) a few minutes before my appointment, but did not receive any type of acknowledgement that I had arrived. Cool, I guess I needed to call to notify. At noon, I called the office to let them know I was there (and to confirm they received my online registration I had completed prior to the appt). They said I would be called in shortly. Thirty minutes go by. I called again to make sure I didn't need to do anything else to be seen. They couldn't seem to readily find me on the "check in" list and asked for my information again. The receptionist said I would be seen in less than thirty minutes (as I had to get back to work). Forty minutes later, at 1:10, I entered the building to figure out if I would be seen, or if I needed to reschedule. The front desk rang the doctor, and I went back to my car. I was then called into my appointment at 1:15. The instructions were not very clear, but I ended up hovering outside the front door, which is luckily where they conduct the COVID tests. I was seen, swabbed and out within 5 minutes at that point. I understand that medical staff are overbooked/overstressed/overwhelmed/overtired, but I don't understand why I was required to make an appointment if the time wasn't honored. I could've reasonably been in and out within 15 minutes. You'd think they would have the testing process in place (6 months in) to maximize efficiency. Even now, I am still a little confused as to how I am supposed to access my results - the doctor said I should sign up for the online portal, but I have not yet received a portal registration email to do so. I hope they can refine their processes so that it is less confusing and more effective in the future.